Q&A's
What services do you offer?
We’re a family owned business in North Phoenix, Arizona, providing unique rental items to enhance your wedding, event, or celebration. We’re dedicated to taking your occasion to the next level! We offer 5 day carry out rentals on a majority of our inventory and 24 hour rentals with delivery on some of our larger items. Browse our inventory here to start planning your next event.
Are appointments required to visit Rosewood Ranch Rentals?
Yes, we operate by appointment only! Please use our business Calendly Link to schedule ALL appointments, including Showroom Visits, Carry-Out appointments, and Product Return appointments. If you require an appointment outside the available times, please reach out to us, and we’ll do our best to accommodate your request.
How far in advance should I book my rentals?
Bookings are subject to product availability, so please reserve your rentals AS SOON AS POSSIBLE once you’ve confirmed your event date. This ensures that the products you’ve chosen for your special event are secured. In Phoenix, peak wedding season includes March/April and October/November. For these months we recommend booking a year in advance. For off season weddings you can usually get away with booking 3-6 months in advance. However, if you are planning a lats minute wedding please do not hesitate to reach out, we will always do our best to work some magic for your big day if possible.
What is the first step in initiating the rental process with your company?
The choice is yours! If you prefer hands-on exploration, we welcome you to visit our showroom for a personalized in-store appointment. For online convenience, utilize our Wishlist Tool to create a list of desired items, and we’ll promptly provide a detailed quote, typically within two business days.
How do I visit your showroom?
We enjoy getting to know you and warmly welcome visitors to our showroom. To ensure personalized attention, we operate by appointment only. Please use our Showroom Calendly Link to schedule a private tour at your convenience. We recommend browsing our inventory on the website and creating a Wishlist in advance to ensure the items you’re interested in are on display and to help us generate additional ideas for you.
What is the process for reserving my items?
You can start the process by creating a Wishlist on our inventory page. Here you can browse or search for items, select quantity and date needed, then click ‘Add to Wishlist.’ After adding all your desired items, submit your Wishlist by clicking the heart icon at the bottom right of the webpage. Proceed to ‘Contact & Venue Info’ to enter your details. In the note section, include your home address (if different from your venue address), event type, and any other important details you want to share with us.
Once we receive your Wishlist, we’ll contact you within two business days to confirm item availability and dates for your rental. If needed we will provide a quote for delivery. Delivery fees are calculated considering factors such as location, distance, order size, manpower, and vehicle requirements.
Following your Wishlist review, we’ll send you the contract for your review and signature. To secure your items, you’ll need to approve the contract, digitally sign it, and make a non-refundable deposit. For carry-out orders, we require a 25% deposit, and for deliveries, a 50% deposit is needed. It’s important to note that your rentals will only be reserved once the contract is accepted, and we receive your deposit.
How long can I rent the items for?
The rental duration depends on your preference. You can choose between our carry-out option, where you pick up the items yourself, or our delivery option, where we bring the items to you.
For items available for carry-out (aka Self-Pick Up), our standard rental period is up to 5 days. If you need the items for longer than 5 days, additional rental rates may apply.
For items eligible for Delivery, the rental period follows a one-calendar-day timeframe. This entails delivery in the morning on the event day and pick-up the morning after. If your event requires a different rental period, additional rates may apply. For example, if you need same-night pick-up after 10:30 pm, an After-Hours Pick-Up fee will be added.
Will the items be packed when I arrive at my carry-out appointment?
When you arrive for your carry-out appointment, smaller items like flameless candles and florals will be pre-packed, while the rest of your rentals will be ready for you to load into your vehicle. This allows you to securely arrange everything according to your vehicle’s space. During transportation, items are more susceptible to damage, and it’s your responsibility to prevent any harm to the inventory. Please bring items you may need such as: boxes, moving blankets, or tie down straps. Thank you!
Are my rentals okay outside?
Outdoor events in Arizona are a perfect match, and we’re thrilled to be part of your special day in the open air. By renting our items, you agree to handle them with care and protect them from damage or misuse. This responsibility extends to safeguarding against various risks such as bad weather, water, sprinklers, theft, and other potential hazards. For outdoor events in Arizona, it’s crucial to have a backup plan in case of rain, adverse weather conditions, or other unforeseen circumstances. What will be your contingency plan, your plan “B,” to ensure the success of your event even in challenging conditions?
May I use real candles?
Our policy on candle usage is to use real candles cautiously. The presence of burning candles poses the risk of melting wax and fire, which can result in damage or accidents. If real candles are used with our products, the client may incur a cleaning fee, a damage fee, or both. Alternatively, we offer flickering flameless candles for our rentals. Since many venues do not permit real candles, we advise clients to confirm with their venue.
Can I return my rentals late?
We ask that you prioritize being punctual when returning your rentals! Late returns can affect the next bride’s special day. Let’s keep things smooth and on schedule – being fashionably late is great for parties, but not for returning rentals. Plus, avoiding late returns means avoiding extra fees. If you are running late or need to change your return appointment please reach out directly to the showroom as soon as possible.
What is your cancellation policy?
To secure the availability of all services and products, deposits are non-refundable. If an order is canceled within 14 days of the event, an additional cancellation fee will be incurred.
